Shipping PolicyShipping Address
We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)
Please note that, the shipment delivery lead time and self pickup lead time will start on the next working day after your purchase.Self-Pickup
You can choose to collect your purchases at our Low Yat Plaza, Digital Mall, IOI City Mall & MyTown Shopping Centre outlet
Once the order is ready for collection, we will send you an SMS message or email notification or Phone call.
* Self Pickup hours will be subjected to change due to public holiday and ALL IT's company events.
* Please Inspect purchase item during self pickup, ALL IT will not be liable to any damage or missing item once customer leave the outlet. (except defect cover by warranty).
* Self pickup order must be collected within 90 days from the purchase date. Failure to collect the order within the 90days time frame will result in the forfeit of the order and with no refund.Shipping Time
All orders are delivered through our designated carrier.For Peninsular Malaysia
It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.For East Malaysia
It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.For Pre-Order
We may not be able to guarantee the estimated shipping date for Pre-Order item. We will ship out the pre-order item, the moment the item arrived.
Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department.
**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. The delay maybe due to cut off date set by our courier service provider or overcapacity.
** We shall not be liable to any losses or damages in the event of delay or failure of delivery caused by the courier service provider.
Please refer to this link for more information and detail about our Shipping Policy