FAQs

Q1: How long is the shipment handling time?

Maximum 7 working days. However, we usually ship out the order within 3 working days just in case we need to transfer the product from warehouse or other outlets.

Q2: Can I request for a Full Tax Invoice?

Yes, please email to us at online@allit.com.my upon purchase. We will attach the invoice when we ship out the product.

Q3: I can‘t find the item I‘m looking for in the website.

Kindly drop us an email to us at online@allit.com.my and we will try our best to source it for you.

Q4: Can I cancel my order?

Yes However, cancellation is only applicable if the order has not been shipped out. Kindly drop us an email to us at online@allit.com.my or call/Whatsapp us at 012-7122944 for order cancellation request

**Cancellation request by customer will be subjected to 5% transaction charges or RM 20 Minimum transaction charges (*which ever higher) that will be deducted from the refund amount.

Q5: Can I change the color variant or size of my item after purchasing?

Yes. It's only applicable if the order has not been shipped.

Q6: Can I change my shipping address?

Yes. Kindly drop us an email to us at online@allit.com.my or call/Whatsapp us at 012-7122944 for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.

Q7: Do you ship outside of Malaysia?

No, currently we only ship within Malaysia (both West Msia and East Msia).

Q9: How do I claim warranty?

Kindly email us at online@allit.com.my first before shipping anything back to us, so that we can provide you with complete return instructions.

Q10: What are our courier service option.

Our courier service option are Gdex and Poslaju.

*Gdex is currently only available in West Malaysia.

Q11: Can we select the Self-Pickup location?

Yes, You can select either Low Yat Plaza, Digital Mall and IOI City Mall (Putrajaya) outlet for Self-Pickup.

Q12: Will I receive my All IT Rewards Card benefits?

We regret to inform that we are not able to provide All IT Rewards Card benefits to online shoppers at the moment.