Exchange Policy

  1. ONE-to-ONE Exchange of Products within 14 Days is applicable for Online transactions. (Except for online Self Pickup option which is entitled within 7 days for ONE-to-ONE Exchange only.*)
  2. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:
    1. The product has an actual 'Manufacturer's Defect'
    2. The packaging and all its original content (including any software and manuals) is complete and in good condition
    3. The product is accompanied with original receipt
    4. Customer needs to email us within 14 days of the date of Invoice  (Except for online Self Pickup option, please email to us within 7 days)
  3. Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturer's' service centre for any warranty service.
  4. For exchange or warranty purposes, customer needs to email us at online@allit.com.my and include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.
  5. Customers will have to bear the postage fees for shipping item(s) back to us during the return process.
  6. Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.

 

Warranty Policy

  1. All sales are considered final, no refund will be entitled.
  2. ALL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.
  3. ALL IT will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period - 3 or 6 months, 1 year, or more than 1 year. For item more than 1 year, we will cover warranty service for 1st year only. After 1st year, warranty handling fee will be charged.  
  4. To claim warranty, customer needs to send the product to ALL IT online store office address located at Puchong, Selangor; at his / her own cost. The return of the repaired product to customer will also be at customer own cost. Customer can choose to send and pickup repaired product at ALL IT outlets to avoid delivery fees.
  5. Working products found incompatible with customer's PC or Notebook will not be entitled for any exchange.
  6. Physical damage and software issues is not covered under warranty.
  7. For exchange or warranty purposes, customer needs to email us at online@allit.com.my . Please include the following details in the email – Order No, Invoice No, Name, Contact No, Product to exchange, Faulty Reason.
  8. Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.
  9. Customer can also opt to walk-in to any of our Klang Valley outlets to request for exchange or warranty services. You are required to bring along the invoice for verification purposes. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets location: http://www.allithypermarket.com.my/pages/store-location

 

ALL IT (Online Office) Address:

ALL IT Hypermarket Sdn Bhd,

No.12, Jalan BK 1/13,

Taman Perindustrian Bandar Kinrara,

47100, Puchong, Selangor Darul Ehsan.

Tel : 03-80800930

E-Mail : online@allit.com.my

Business Hour: 10.00am - 7.00pm, Mon to Fri.