We do our best to accept exchange and cases to send for warranty. However, it must fulfil all the requirements below to be eligible. We reserve the right to reject any exchange, warranty cases deemed unfit or unreasonable.

 

Exchange Policy

  1. ONE-to-ONE Exchange of Products within 14 Days is applicable for online transactions. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:
         1.The product has an actual 'Manufacturer's Defect'
        2.The packaging and all its original content (including any software and manuals) is complete and in good condition
        3.The product is accompanied with original receipt
        4.Customer needs to email us within 14 days of the date of Invoice
  2. Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners), DJI Products, Fitness & Wearables, Gaming Consoles are not available for a One-to-One exchange and must be sent to the manufacturer's service center for any warranty service.
  3.  eGift cards and top-up credits are not eligible for exchange or refund.
  4. Working products found incompatible with customer's PC or Notebook will not be entitled for any exchange.For exchange or warranty purposes, customer needs to email us at online@allit.com.my and include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.
  5. Customers will have to bear the postage fees for shipping item(s) back to us during the exchange process.
  6. Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.
  7. The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date.

     

    Warranty Policy

    1. All sales are considered final, no refund will be entitled.
    2. ALL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.
    3. ALL IT will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period - 3 or 6 months, 1 year, or more than 1 year. For item more than 1 year, we will cover warranty service for 1st year only. After 1st year, warranty handling fee will be charged.  
    4. To claim warranty, customer needs to send the product to any of our retail outlets or ALL IT online store office address located at Puchong, Selangor; at his / her own cost. The return of the repaired product to customer will also be at customer own cost. Customer can choose to send and pick-up repaired product at ALL IT outlets to avoid delivery fees.
    5. Physical damage and software issues is not covered under warranty.
    6. For exchange or warranty purposes, customer needs to email us at online@allit.com.my . Please include the following details in the email – Order No, Invoice No, Name, Contact No, Product to exchange, Faulty Reason.
    7. Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.
    8. The products warranty period will be according to the Invoice issued date.
    9. Customer can also opt to walk-in to any of our Klang Valley outlets to request for exchange or warranty services. You are required to bring along the invoice for verification purposes. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets location: http://www.allithypermarket.com.my/pages/store-location

     

    ALL IT Online Customer Service

     

    Tel : 012-7122944

    E-Mail : online@allit.com.my

    Business Hour: 10:00am - 6:30pm, Daily

     

    Manufacturer's Warranty

    Some of the goods advertised on this ALL IT’s website come with a manufacturer's warranty. You should directly contact the manufacturer or service centre for details relating to the available manufacturer's warranty (if any).

    Many of our products come with a guarantee or warranty from the manufacturer. By approaching brand’s authorized service centre, the warranty process can be expedited.