Shipping Policy

Shipping Address

We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)

We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.


We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.

 

Please note that, the shipment delivery lead time will start on the next working day after your purchase.


Self-Pickup

You can choose to collect your purchases at our Low Yat Plaza, Digital Mall & IOI City Mall outlet at:


ALL IT Low Yat Plaza

Lot 3-IT-19, 3rd Floor, Low Yat Plaza,

No 7, Jln 1/77, Off Jln Bukit Bintang,

55100 Kuala Lumpur.

Tel : 03 - 2144 6878

Self Pickup Hour: 11.00am – 8.00pm daily.

Tel: 03 -2144 6878 / 03 - 58797336

 

ALL IT Digital Mall

Lot 3-01, 3rd Floor, Digital Mall

No.2, Jln 14/20 Sec 14,

46100 Petaling Jaya, Selangor

Self Pickup Hour: 11.00am – 8.00pm daily.

Tel: 03 - 7958 2636

 

ALL IT IOI City Mall

Lot 2-62, 2nd Floor, iOi City Mall,
Lebuh IRC, IOI Resort City,
62502 Putrajaya

Self Pickup Hour: 11.00am – 8.00pm daily.

Tel: 03-82132736

 

Once the order is ready for collection, we will send you an SMS message or email notification.


* Self Pickup hours will be subjected to change due to public holiday and ALL IT's company events.


Shipping Time

All orders are delivered through our designated carrier.


For Peninsular Malaysia

It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.


For East Malaysia

It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.


For Pre-Order
We may not be able to guarantee the estimated shipping date for Pre-Order item. We will ship out the pre-order item, the moment the item arrived.


Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department.


**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. The delay maybe due to cut off date set by our courier service provider or overcapacity.

** We shall not be liable to any losses or damages in the event of delay caused by the courier service provider.




Tracking Number

Once we processed the order, you would receive a tracking number.

You may also visit the link below to track your shipment once you’ve received the tracking number.


PosLaju

http://www.poslaju.com.my/track-trace-v2/


GDEX

http://www.gdexpress.com/malaysia/e-tracking


**The courier company might take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.

Risk of Loss

Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.


If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on behalf.




Insurance policy

Every parcel has only a basic coverage of maximum RM200. It is recommended for customer to purchase additional insurance coverage for parcel value above RM200. Additional insurance coverage is via Gdex Express only. Below are the rate that the carrier charge -



GDEX Express Insurance Rate

Coverage  Rate
cover up to RM 500 RM 8.00
cover up to RM 1000 RM 16.00
cover up to RM 2000 RM 32.00
cover up to RM 3000

RM 48.00

cover up to RM 4000 RM 64.00
cover up to RM 5000 RM 80.00
cover up to RM 6000 RM 96.00
cover up to RM 7000 RM 112.00
cover up to RM 8000 RM 128.00
cover up to RM 9000 RM 144.00
cover up to RM 10,000 RM 160.00

 


Insurance Policy Terms & Conditions


  1. Territorial Limit - Within Peninsular Malaysia Only
  2. Limit of Liability - Max RM 10,000 per consignment note
  3. Period of coverage - From the point of collection/receipt of the shipment until delivery of the same to the recipient. The insurance coverage is deemed expired upon recipient signed and/or stamped on the Proof Of Delivery without raising any loss, damage, shortage and/or any other dispute to the shipment.
  4. Excluding Mechanical, Electrical, and Electronic Derangement or breakdown unless caused by violent,external, accidental and visible means.
  5. Excluding loss, damage or liability, whether directly or indirectly, caused by or arising from the courier process.
  6. Excluding any claim arising from customs, Police or any government detention or in their storage